SERVICE ADVISOR – CHILWELL – NOTTINGHAM
Are you a customer service advisor, with at least 1 years experience in a busy environment? Are you looking for the next steps in your career with a forward-thinking franchise organisation?
My client has a great opportunity for a service advisor to join our team at our busy Nottingham office.
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who is already working in a customer service position at a vehicle service centre, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
- Booking customers in for service and warranty work
- Liaising with the workshop to progress work through the system.
- Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
Essential skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Demonstrable computer literacy and knowledge of IT systems and applications.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Good core administration skills to accurately capture customer details to the required standards
- Exceed customers expectation and achieve high customer satisfaction scores when customers receive manufacturers surveys.
Working hours:
- Monday to Friday 08:30-17:30, 1 in 2 Saturdays 08:00 – 12:30.
Salary
£25000 plus commission and monthly bonus – OTE £30000
Benefits:
- On-site parking
- 24 days holiday
- Death in service policy
- Great team ethos
- Company pension
- Staff Discounts
Supplemental pay types:
- Bonus scheme
- Commission pay
